SHIPPING & DELIVERY
Order Confirmation via email
Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.
For all orders that are returned due to an incorrect address, you will charged a fee of $20 for repacking and postage.
If your package is going to a workplace, please include the business name so that it arrives promptly.
Shipping & Handling
QuickCouch is based in Melbourne, VIC, Australia, our online store currently offers FREE SHIPPING to all Australian Customers. Shipping times may very depending on location, however we do guarantee a 24 hour dispatch.
All our styles advertised should be in stock. Very occasionally we may unexpectedly run out of a style and if this happens, we will refund you. If the item is due to come in within the week, we will ship your order the same day our stock arrives. Any later, you will be notified and refunded.
Order Changes and Cancellations
Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning the office.
Unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.
Returns or exchanges of online purchases must be made by post.
Refunds will be processed using the original payment method. EFTPOS/Credit Card refunds must be processed against the original card details (same card the product has been purchased with).
Sale items are subject to the same returns policy.
Please post your item along with the original invoice to:
31 Havelock Street,
St. Kilda, VIC 3182
As QuickCouch is not liable for the loss of an item being returned we recommend that you return it using registered mail
For further assistance regarding any of the issues above please only contact firstname.lastname@example.org or email@example.com.